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FAQ


How do I purchase documents from your site?

You must select the items of interest and add to your shopping cart. Once payment is complete download information will appear.

What method of payment do you accept?

We accept Visa, MasterCard, or PayPal. We also accept payment in US funds only by either International Money Order or check drawn ONLY on a US or Canadian bank account. Please include an order form with your mailed payment. Our prices are in US dollars.

Is there a time limit on downloading a document?

You have 24 hours from the time of your initial download to re-download the same document without further payment. After that time, if the file is re-downloaded, payment will be deducted from your account. We have this limit set for two reasons. First, it’s a way for us to keep our costs down and pass those savings onto you. Secondly, it’s an incentive for co publishers to put their work on our site. If you have difficulty downloading a file and are over the 24-hour timeframe, please contact Support for assistance.

How do I download documents/files?

Once you find the document you’d like to download, click on buy now and the item will be added to your cart. After payment is complete a corresponding ‘Download’ link will become visable. You will then be taken to our Licensing Agreement. Once you’ve read through it, click ‘Agree’ and the final download page will open. Click ‘Download’ and the download process will begin. You have 24 hours to re-download this file without being charged an additional payment.

What do I do when I'm having download problems?

If you experience download problems, please contact Support with the document title and we’ll email the file to you or refund your payment. Please note that you have 24 hours from the time of your initial download to re-download that document without additional charges.

Why are your documents so inexpensive/cheap?

Documents on our site are  provided by existing successful businesses owners or by  individual co publishers whose talent ranges from moderate to expert level. Our goal is to provide customers with excellent documents that also fit within their budgets.

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